This may happen for one of the following reasons:

1. Your current device does not support Notification Forwarding yet.
2. Your device has not been updated to a supported version.
3. Your Zepp App version does not meet the requirement.
4. Apple has not made Notification Forwarding available to you yet.
5. You previously selected “Not Now”.

You can also check whether Notification Forwarding can be enabled again from:

• Zepp App > Device > Feature Checklist
• Zepp App > Device > Notifications > App Notifications

You need to meet all of the following requirements:

1. Your iPhone has been updated to iOS 26.5 or later;
2. Zepp App has been updated to version 10.5.5 or later;
3. Your Amazfit device has been updated to a version of Zepp OS 6 or later that supports Notification Forwarding;
4. Your current region and Apple Account region meet Apple’s availability requirements.

At this stage, this capability is temporarily available only to eligible users in the EU. Actual availability is subject to Apple’s system policies.

Notification Forwarding is an iOS capability made available by Apple in response to requirements related to the Digital Markets Act (DMA). Under Apple’s current rules, this capability is temporarily available only to eligible users in the EU.

This means users outside the EU may not be able to use Notification Forwarding at this time, even if their iPhone has been updated to iOS 26.5 or later. EU eligibility is determined by Apple’s system and may depend on factors such as your current location, Apple Account region, and other system rules. Zepp App cannot determine or change this result.

Future availability is subject to Apple’s system policies.

Notification Forwarding is a newly available Apple system capability, and the current experience may not be fully stable yet. You may encounter the following issues:

1. Some notifications may not be forwarded to your device.
2. Notification action buttons may not work after being tapped.
3. Some notifications can be viewed on the device but cannot be replied to successfully.
4. Some notification images may not appear or may appear blurry.
5. Notifications deleted on your phone may not be deleted from your watch, and vice versa.
6. After your device reconnects to your phone, Notification Forwarding may take some time to resume.

These issues may be related to Apple’s current system implementation. We are aware of these cases and will continue to follow system capability updates and improve the experience in future versions.

If Notification Forwarding is not working as expected, such as notifications not being forwarded, replies failing, images displaying incorrectly, or notification deletion not syncing between your phone and watch, you can try the following:

1. Make sure your iPhone and device are connected.
2. Make sure Zepp App and your device software are updated to the latest versions.
3. Check the Notification Forwarding permission and app forwarding scope in iPhone system settings.
4. Check whether notification permission is enabled for the app on your iPhone.
5. Restart your Amazfit device.
6. Restart your iPhone.
7. Reopen Zepp App and wait for the device to complete connection and syncing.

If the issue continues, it may be related to the current stability of Apple’s iOS system capability. We recommend waiting for future iOS updates, or keeping an eye on future Zepp App and device software updates.

If you have enabled Notification Forwarding but the current issues are seriously affecting your daily use, you can restore the previous notification experience.

Go to Zepp App > Device > Notifications > App Notifications, tap the Restore button in the Restore Previous Notifications banner at the top of the page, then follow the on-screen instructions to remove the device and pair it again. After that, you can receive notifications using the previous method.

After restoring, you will no longer be able to use the new capabilities provided by Notification Forwarding, such as taking action on notifications or replying to messages from your device. However, you can still use the previous basic notification alert experience.

Yes. The forwarding scope is controlled by iPhone system settings.

During setup, you can choose which app notifications are allowed to be forwarded. After setup, you can also go to iPhone Settings > Bluetooth, tap the ⓘ next to your device name, then tap Notifications under Forwarding to adjust which app notifications are allowed to be forwarded.

This usually happens because the Notification Forwarding scope is set to “None” or “Limited Access”.

You can go to iPhone Settings > Bluetooth, tap the ⓘ next to your device name, then tap Notifications under Forwarding to adjust which app notifications are allowed to be forwarded.

Also make sure that notification permission is enabled on your iPhone for the apps you want to receive notifications from.

The Notification Forwarding list is managed by iOS. Some apps may not appear in the forwarding list right away, or may only be recognized by the system after they have sent a notification.

You can first make sure notification permission is enabled for that app on your iPhone. Then let the app receive a notification on your phone and check the Notification Forwarding settings again.

Not all notifications support replies.

A reply option will appear on your device only when the notification itself supports replies and iOS forwards the reply action to the device. Support may vary by app and notification type.

For example, message notifications from iMessage and WhatsApp may support replies, while system notifications, promotional notifications, or reminder-style notifications may not.

Notification replies may be affected by iOS system behavior, app status, network connection, or whether the notification itself is still valid.

You can try the following:

• Make sure your phone network is working properly.
• Make sure your device and phone are connected.
• Make sure the notification can still be replied to from Notification Center on your phone.
• Check whether the corresponding app is receiving messages normally on your phone.

If the issue continues, it may be related to the current stability of Apple’s iOS system capability. We recommend waiting for future iOS updates, or keeping an eye on future Zepp App and device software updates.

The action buttons shown on your device depend on the notification actions that iOS actually forwards to the device.

If iOS does not forward a certain action to the device, the corresponding button may not appear on your watch, even if you can see that action on your iPhone.

Whether chat images can be shown depends on whether the messaging app includes the image in the notification, and whether iOS forwards that image to the device.

For privacy, notification style, or system policy reasons, some messaging apps may only provide text content in notifications and may not forward chat images as notification images. As a result, even if you can see the image inside the app on your phone, the notification on your watch may only show text.

Notification images are forwarded to the device by iOS. We have found that images from some app notifications may be forwarded to the watch at a lower resolution. For example, WhatsApp notification images may appear less clear on the device.

This does not mean there is an issue with the device display. It may be related to the image content currently forwarded by iOS. We are aware of this issue and will continue to follow future system capability updates.

Not at this stage.

Notification Forwarding currently applies mainly to standard iPhone app notifications.

If you did not receive the “Notification Forwarding Now Supported” prompt, or if you tapped “Not Now”, you can still continue using the previous basic notification alert experience to view phone notifications on your device.

However, without Notification Forwarding, you will not be able to use the new interactive notification capabilities, such as taking action on notifications or replying to messages from your device.

Yes.

Go to Zepp App > Device > Notifications > App Notifications, tap the Restore button in the Restore Previous Notifications banner at the top of the page, then follow the on-screen instructions to remove the device and pair it again. After that, you can receive notifications using the previous method.

After restoring, you will no longer be able to use the new capabilities provided by Notification Forwarding, such as taking action on notifications or replying to messages from your device. However, you can still use the previous basic notification alert experience.

For devices with Notification Forwarding enabled, notification replies will switch to the new iOS system Notification Forwarding capability and will no longer use the previous Zepp Messenger / Matrix reply path.

This helps make the notification reply experience closer to the native iOS system experience.